Liquor licence compliance, kept up to date.

It means trading the way your licence, its conditions and your planning permit allow, and being able to prove it. That covers hours, patron numbers, the licensed area, signs, staff training and records. The planning permit matters as much as the licence: council enforces its conditions, not LCV. ComplianceCare keeps both in one place.

Every venue needs proof of staff training: current RSA (Responsible Service of Alcohol) for people who serve, and new entrant training for the licensee or nominee. Beyond that, it depends on your licence conditions and your venue management plan, which can add records such as an incident log. A compliance check tells you exactly what your venue needs to keep.

It's a written plan of how your venue runs day to day: serving alcohol, security, patron behaviour, noise, incidents and staff training. LCV, police and council all read it, and it's often needed with a licence application. A good plan describes what your staff actually do, so they can follow it. More on venue management plans.

LCV can take action, ranging from a warning or fine to new conditions, or suspension or cancellation in serious cases. A poor compliance history can also raise your annual renewal fee, because LCV sets fees partly on risk. If you've had an inspection or a letter, act early and in writing. See LCV inspections and breaches.

Check it properly at least once a year, and again whenever something changes. A new manager, new hours, a refit, a new entertainment night or a change of nominee can each put the venue out of step with its licence or plan. Under ComplianceCare we track these changes as they happen, so problems are picked up early rather than at an inspection.

Yes. For groups, ComplianceCare runs across every venue, with a record for each site and one view of every licence, permit and condition in the group. Groups also get one team and a fixed rate card for new sites and changes over the term of the partnership. See multi-site partnerships.