Who we are
Plan2Pour (ABN 27 827 137 408) is a hospitality consultancy in Victoria. This policy explains what personal information we collect, why, and what we do with it. We follow the Australian Privacy Principles.
What we collect
- When you contact us: your name, email, phone number, the venue or address you're asking about, what you need, and anything you tell us in a message, email or call.
- When we work for you: the details and documents your application needs, such as business and director details, leases, plans, training certificates and permits. Some applications need personal details about directors, associates or staff.
- When you use our website: pages visited, how you scroll and click, the device and browser used, and how you arrived, including whether you clicked an ad. This comes from cookies and similar tools.
How we use it
- To reply to your enquiry and give you a quote.
- To prepare, lodge and manage your applications, plans and submissions.
- To send you updates about your matter, and invoices.
- To understand which pages and ads bring enquiries, so we can improve the website and our advertising.
- To meet our legal and record-keeping obligations.
We don't sell or rent your information.
Who we share it with
- Authorities, as your matter needs: Liquor Control Victoria, councils, Victoria Police, VCAT and building surveyors.
- Specialists we brief for you, such as draftspeople and acoustic consultants, with your agreement.
- Service providers who help us run the business: website and database hosting, email, document storage, accounting and invoicing, Google Analytics, Google Ads and Microsoft Clarity.
- Anyone else only with your consent, or where the law requires it.
Some of these providers store information outside Australia, including in the United States, and our team may access records while working outside Australia. We take reasonable steps to make sure your information is protected wherever it is held.
Cookies, analytics and ads
We use Google Analytics to see how people use the website, and Google Ads to measure which ads lead to enquiries. When you send an enquiry, we record the page you sent it from and, if you arrived through an ad, the ad click reference. You can block or delete cookies in your browser, and manage Google ad personalisation in your Google account settings.
We also use Microsoft Clarity to see how visitors use our pages, such as where they click, how far they scroll and where they get stuck, so we can improve the website. Clarity hides anything you type into forms, and we don't use it in our client or admin portals. You can read how Microsoft handles this data at privacy.microsoft.com.
Keeping it safe
We store information in secure, access-controlled systems and only keep it as long as we need it for your matter and as the law requires. No system is completely secure, but we work to protect your information from misuse, loss and unauthorised access.
Seeing or correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct it. Email hello@plan2pour.com.au. We'll reply within 30 days.
Questions and complaints
Contact us first at hello@plan2pour.com.au or (03) 7064 8477 and we'll work with you to fix it. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.