ComplianceCare

Who it's for

ComplianceCare is our ongoing liquor compliance support for licensed venues: a monthly retainer that works like a venue compliance subscription. We set up an online compliance portal for your venue, keep your conditions, renewals and staff records in it, and stay on call for advice. The aim is to find and fix problems before an inspector, the police or a complaint does.

• Your licence paperwork lives in a drawer, an inbox and a manager's head.
• Your licence or planning permit has conditions you're not sure you're meeting.
• Managers and staff change often, and training records fall behind.
• You sell liquor online or deliver it, and need the delivery reporting done properly.

Not you? If you only need a one-off review, book a compliance check. Running several venues? See multi-site partnerships.

What ComplianceCare includes

Each venue gets its own compliance portal, an online record you and your managers can open from any device. It holds:

• Conditions — every condition on your liquor licence and planning permit, in plain words.
• Renewals — your annual licence renewal and other key dates, with our help on the renewal itself.
• Training records — RSA (Responsible Service of Alcohol) and new entrant training for the licensee, managers and staff.
• Incidents and refusals — a log of incidents and refused service.
• Nominee and manager changes — corporate licensees must tell Liquor Control Victoria (LCV) when the nominee, directors or associates change. We help you do it.
• Delivery reporting — for venues that sell liquor online and deliver it, the reporting the rules require.

On top of the portal, you get ongoing advice. New event, longer hours, a council letter? Call us first.

Why we track the planning permit too

Your planning permit sets the ceiling on what your liquor licence can be, and council enforces its conditions, not LCV. Since Amendment VC286 (1 July 2025), some old liquor conditions on permits no longer have effect in our view, while others still bind. We record which is which. More on old liquor conditions on planning permits.

Records only count if you can find them. An RSA certificate in someone's inbox doesn't help when an inspector asks to see it.

How it works

Setting up ComplianceCare takes four steps.

1. 15-minute call Tell us about the venue and the licence. We quote a monthly fee.
2. You upload what you have Licence, red line plan, planning permit, venue management plan and staff certificates, through your client portal.
3. We build your record We read the licence and permit together, list every condition and flag anything you may not be meeting.
4. We stay on it We keep the record current, help with renewals and nominee changes, and answer questions as they come up.

A new manager is a compliance event. Tell us when people change and we'll handle the training checks and LCV paperwork with you.

Fees and timing

Larger jobs, such as a licence variation, are quoted separately as a fixed fee.

ComplianceCare

Monthly, quoted per venue

Applications

Fixed fee, quoted before we start

LCV fees

Annual renewal fee paid to LCV, separate

First call

15 minutes, free

What we need from you

We start with what you already have. It's fine if some of it is missing.

• Your liquor licence and its conditions
• Your red line plan (the plan showing where liquor can be served)
• Your planning permit and endorsed plans, if you have them
• Your venue management plan, if you have one
• RSA and new entrant training certificates
• Any letters from LCV, council or police in the last few years

Questions