Who it's for
Licensed venue staff training in Victoria usually starts and stops at RSA. RSA teaches the general rules. It doesn't teach your closing time, your capacity, what your conditions say about music, or what your venue management plan says to do after an incident. Our sessions cover that part.
- You're a new licensee or nominee and want to understand what you've signed up for.
- Your managers run the floor but have never read the licence.
- You've had a breach, a warning or a complaint, and the team needs a reset.
- You're opening a new venue and training a team from scratch.
Not you? Need the plan first? See venue management plans. Opening soon? See venue opening, managed.
What the law requires, and what we add
New licensees and nominees must complete the new entrant training set by Liquor Control Victoria (LCV). Under most licence types, anyone who sells or serves liquor needs RSA (Responsible Service of Alcohol) training, and managers and licensees need it too. RSA courses are delivered by registered training providers, so we don't run RSA itself. We make sure everyone's RSA and new entrant training are current and recorded, then train on the part RSA can't cover: your venue.
Liquor licensee training
For licensees and nominees, we go through the licence line by line: licence type, hours, patron numbers, the licensed area on the red line plan (the plan showing where liquor can be served), each condition, and what must be notified to LCV. We also cover the planning permit, because council enforces its conditions alongside the licence.
Venue manager compliance training
Managers make the calls on a busy night. Their session is about decisions: when to refuse service, when to stop entry at capacity, what to do when the music is too loud, how to record an incident, and what to say when an inspector or police officer walks in.
Floor staff
Short and practical: the closing time, where drinks can and can't go, how to refuse service, and who to call.
RSA is general. Your licence is specific. An RSA certificate shows someone knows the rules that apply everywhere. It doesn't show they know yours.
Train the managers first. Floor staff take their lead from the manager on shift.
How it works
Training runs in four steps.
- 15-minute call Who needs training, how many people and when. We fix the fee.
- We read your venue Licence, conditions, planning permit and venue management plan, uploaded through your client portal.
- We run the sessions Separate sessions for licensees, managers and floor staff, built on your own documents.
- We record it We check everyone's RSA and new entrant training are current and record who attended. Under ComplianceCare, it all goes into your portal.
Speak with Jacob
Principal. Twelve years running venues and working inside local government.
The first conversation is free.
Book a 15-minute call(03) 7064 8477We reply within 24 hours.
Fees and timing
Training is a fixed fee, quoted before we start. For new venues we plan it into the opening program, so the team is trained before the first service.
- Fee
- Fixed, quoted before we start
- RSA courses
- Through a registered training provider, paid separately
- New venues
- Scheduled before opening
- Refreshers
- When staff, conditions or the plan change
What we need from you
This is enough to build the sessions.
- Your liquor licence and conditions
- Your planning permit and venue management plan, if you have them
- A list of who needs training and their roles
- Copies of current RSA and new entrant training certificates
- A time that works around service
Questions
What training do licensees need in Victoria?
New licensees and nominees must complete LCV's new entrant training, and licensees need RSA training as well. That's the legal minimum. In practice, a licensee should also know every condition on their own licence and planning permit, and what must be notified to LCV, such as a change of nominee or directors. Our licensee session covers exactly that, using your own documents.
Do all staff need RSA?
Under most licence types, anyone who sells or serves liquor needs RSA training, and so do managers and licensees. Staff who never sell or serve liquor may not. RSA courses are run by registered training providers, not by us. We check every certificate is current and keep a record, so gaps show up when staff come and go.
Can you train our managers on our licence conditions?
Yes, that's the core of what we do. We go through your licence and permit conditions one by one and turn each into a practical rule for the floor: what it means, what the manager does on the night, and what gets written down. If your venue has a noise limiter, a crowd controller requirement or a tight capacity limit, the session covers how each works in practice.
Do you train new teams before opening?
Yes. For a new venue we schedule training before the first service, once the licence conditions and venue management plan are settled. The team learns the closing time, capacity, licensed area and incident steps before the doors open, not after the first complaint. If we're coordinating the opening, training is built into the program. See venue opening, managed.